Incident Timeline (All times in UTC) - Please subscribe to our Statuspage for email notifications on updates.
06:50 UTC – Wurl Support was alerted to multiple channels being down and initiated an investigation.
07:13 UTC – Wurl Support escalated the issue to the Engineering team for further investigation.
07:23 UTC – Wurl Support identified reports from AWS indicating multiple impacted services.
07:44 UTC – Wurl Engineering confirmed that the AWS outage was the root cause of the service interruption.
09:01 UTC – AWS indicated that they had identified a potential root cause contributing to elevated error rates.
10:24 UTC – AWS reported that they were still observing delays in achieving full recovery across impacted services.
17:13 UTC – Wurl Support is still seeing issues on channels using the Advanced Package and several restream channels.
20:41 UTC - Wurl Support starting to see recovery on several channels
22:53 UTC - AWS has reported that all services have recovered. Wurl will continue to monitor the systems to ensure ongoing stability